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How Do I Report Repairs?
From time to time, repairs may be needed during your tenancy. Reporting issues promptly helps prevent further damage, keeps your home safe and comfortable, and allows us to arrange repairs as quickly as possible.
At Yes Properties, we’re committed to keeping you informed throughout the maintenance process.
When Should I Report a Repair?
Please report a repair as soon as you become aware of it.
Common examples include:
- Leaking taps or pipes.
- Heating or hot water problems.
- Faulty electrical fittings.
- Broken appliances supplied by the landlord.
- Damaged doors or windows.
- Roof leaks.
- Damp or mould concerns.
- Plumbing issues.
- Broken locks or security concerns.
Early reporting often helps prevent minor issues from becoming more serious.
How Do I Report a Repair?
The quickest way to report a repair is by contacting Yes Properties using the maintenance reporting method provided when your tenancy began.
When reporting a repair, please include:
- Your full name.
- The property address.
- A contact telephone number.
- A clear description of the problem.
- When the issue first started.
- Photos or videos where possible.
- Whether the issue is getting worse.
Providing complete information helps us arrange the appropriate contractor more quickly.
What Happens Next?
Once we receive your report, we’ll:
- Acknowledge your repair request.
- Assess the urgency of the issue.
- Contact the landlord where necessary.
- Arrange an appropriate contractor if authorised.
- Keep you updated throughout the process.
- Confirm when the repair has been completed.
Timescales vary depending on the nature and urgency of the repair.
What Is an Emergency Repair?
Some repairs require immediate attention because they pose a risk to health, safety or the security of the property.
Examples may include:
- A major water leak or burst pipe.
- Complete loss of heating or hot water during cold weather.
- Dangerous electrical faults.
- Gas leaks (after first contacting the National Gas Emergency Service on 0800 111 999 if you smell gas).
- Serious flooding.
- Insecure external doors or windows following a break-in.
- Fire or severe structural damage.
If there is an immediate danger to life, always call 999 first.
What Is a Routine Repair?
Routine repairs include issues that do not present an immediate risk but still require attention, such as:
- Dripping taps.
- Loose cupboard doors.
- Minor plumbing issues.
- Faulty extractor fans.
- Minor appliance faults.
- General wear and tear.
These repairs are normally arranged within a reasonable timeframe depending on contractor availability and the nature of the problem.
Can I Arrange My Own Contractor?
Please do not arrange repairs or instruct contractors without the landlord’s or managing agent’s prior authorisation, unless there is a genuine emergency where immediate action is necessary to prevent serious damage or injury.
Unauthorised repair costs may not be reimbursed.
Will I Need to Provide Access?
Yes.
Most repairs require access to the property.
We’ll work with you to arrange a convenient appointment, and except in genuine emergencies, appropriate notice will normally be given before anyone enters your home.
Your Responsibilities as a Tenant
During your tenancy, you should:
- Report repairs promptly.
- Take reasonable care of the property.
- Prevent avoidable damage where possible.
- Allow reasonable access for authorised contractors.
- Inform us if the problem changes or worsens.
Frequently Asked Questions
Can I report repairs outside office hours?
If your tenancy includes an emergency out-of-hours contact, use this only for genuine emergencies. Routine repairs should normally be reported during office hours or via the online reporting system if available.
Will I be charged?
Most repairs that are the landlord’s responsibility will not be charged to you. However, if damage has been caused deliberately, negligently or through misuse, you may be responsible for the cost, depending on the tenancy agreement and the circumstances.
How long will repairs take?
This depends on the urgency of the issue, contractor availability and whether specialist parts are required. We’ll keep you informed throughout the process.
Can I refuse access?
You should cooperate with reasonable requests for access to carry out necessary inspections or repairs. We’ll always aim to arrange appointments at mutually convenient times, except in genuine emergencies.
Conclusion
Reporting repairs promptly helps protect both your home and your tenancy.
At Yes Properties, we’ll assess every repair request, keep you informed and work with landlords and contractors to resolve issues as efficiently as possible.
