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🔥 Suspected Gas Leak?
A gas leak can be extremely dangerous. If you smell gas or suspect there may be a leak, act immediately.
Your safety is the priority. Follow the steps below and do not ignore the smell of gas.
Step 1 – Open Doors and Windows
If it is safe to do so:
- Open doors and windows to help ventilate the property.
- Keep the area well ventilated.
- Leave windows open until advised otherwise.
Step 2 – Do NOT Create Sparks
Do NOT:
- Switch lights on or off.
- Use electrical sockets or plugs.
- Operate electrical appliances.
- Smoke or use naked flames.
- Light matches or candles.
- Use lighters.
Even a small spark could ignite leaking gas.
Step 3 – Turn Off the Gas Supply (If Safe)
If you know where the emergency gas control valve is and it is safe to access, turn off the gas supply.
Do not attempt this if it would place you at risk.
Step 4 – Leave the Property
If the smell of gas is strong or you believe there is an immediate danger:
- Leave the property immediately.
- Ensure everyone else leaves.
- Move to a safe distance.
- Do not re-enter until you have been told it is safe.
Step 5 – Call the National Gas Emergency Service
🚨 National Gas Emergency Service
☎️ 0800 111 999
Available 24 hours a day, 365 days a year.
They will provide immediate advice and arrange for an emergency gas engineer to attend where necessary.
Step 6 – Contact Yes Properties
Once everyone is safe and you have contacted the National Gas Emergency Service, please let us know as soon as possible.
During Office Hours
☎️ 0208 191 3717
Out of Hours Emergency
☎️ 07337 200950
Please tell us:
- Your property address
- Your contact number
- Whether the National Gas Emergency Service has attended
- Whether anyone has been injured
- Whether the property has been evacuated
Symptoms of Carbon Monoxide Poisoning
Gas appliances that are faulty may produce carbon monoxide, which cannot be seen, smelled or tasted.
Possible symptoms include:
- Headaches
- Dizziness
- Nausea
- Tiredness
- Confusion
- Shortness of breath
If you suspect carbon monoxide poisoning:
- Leave the property immediately.
- Call 999 if someone is seriously unwell.
- Do not return until the property has been declared safe.
What Not to Do
❌ Do not ignore the smell of gas.
❌ Do not attempt to repair gas appliances.
❌ Do not turn electrical switches on or off.
❌ Do not re-enter the property until it is safe.
❌ Do not relight any gas appliance until it has been checked.
Frequently Asked Questions
What does a gas leak smell like?
Natural gas is given a distinctive sulphur-like smell, often described as similar to rotten eggs, to help people detect leaks.
Should I call Yes Properties first?
No.
If you suspect a gas leak, call the National Gas Emergency Service (0800 111 999) first. Once everyone is safe, contact Yes Properties.
What if my carbon monoxide alarm sounds?
Leave the property immediately, move everyone into fresh air and call the National Gas Emergency Service. If anyone is seriously ill, call 999.
Who is responsible for repairs?
Gas appliances and installations supplied by the landlord should only be inspected or repaired by appropriately qualified engineers. Report any suspected faults to Yes Properties as soon as it is safe to do so.
Emergency Contacts
🚨 National Gas Emergency Service
☎️ 0800 111 999
🚑 Emergency Services
☎️ 999
Yes Properties
Office: 0208 191 3717
24/7 Emergency: 07337 200950
Email: info@yesproperties.co.uk
Need Urgent Assistance?
If you suspect a gas leak:
- Get everyone to safety.
- Call 0800 111 999 immediately.
- Contact Yes Properties once the emergency has been reported.
Your safety always comes first.
