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💧 Major Water Leak
A major water leak can quickly damage your home, belongings and neighbouring properties if not dealt with promptly.
Whether the water is coming from your own property, a neighbouring flat or an unknown source, taking the correct action can help minimise damage and keep everyone safe.
Step 1 – Stay Safe
If water is close to:
- Electrical sockets
- Light fittings
- The consumer unit (fuse box)
- Electrical appliances
do not touch electrical equipment.
If there is an immediate danger, leave the affected area and call 999.
Step 2 – Stop the Water (If Safe)
Where possible:
- Turn off the internal stopcock.
- Turn off appliances connected to water.
- Close isolation valves if accessible.
Do not attempt repairs if you are unsure.
Step 3 – Protect Your Belongings
If it is safe to do so:
- Move furniture.
- Lift valuables.
- Remove electrical equipment.
- Use towels or buckets to contain smaller leaks.
Never put yourself at risk.
Step 4 – Find the Source
Examples include:
- Burst pipe
- Washing machine
- Dishwasher
- Hot water cylinder
- Toilet overflow
- Shower leak
- Roof leak
- Neighbouring property
- Overflowing water tank
Knowing the source helps us arrange the correct contractor.
Step 5 – Contact Yes Properties Immediately
Office Hours
☎️ 0208 191 3717
24/7 Emergency Line
☎️ 07337 200950
Please provide:
- Property address
- Contact number
- Location of the leak
- Whether the water has been isolated
- Whether electricity has been affected
- Photos or video if safe
If Water Is Coming From Another Flat
If you live in a block of flats:
- Inform the occupier if possible.
- Contact the building management where appropriate.
- Contact Yes Properties immediately.
If flooding is severe or dangerous, call 999.
What Not To Do
❌ Ignore the leak.
❌ Walk through deep water near electrical equipment.
❌ Attempt plumbing repairs.
❌ Turn electricity back on until safe.
❌ Delay reporting the problem.
Frequently Asked Questions
Is a water leak an emergency?
A significant or uncontrolled water leak should be reported immediately, particularly if it is causing flooding, affecting electrical installations or likely to cause substantial damage.
Can I claim for damaged belongings?
Damage to tenants’ personal possessions is generally a matter for the tenant’s own contents insurance.
What if the leak starts overnight?
Call our emergency line:
☎️ 07337 200950
Will I need to leave the property?
Most leaks can be repaired without moving out, although in severe cases temporary alternative arrangements may be necessary.
Emergency Contacts
Yes Properties
Office:
☎️ 0208 191 3717
24/7 Emergency
☎️ 07337 200950
Emergency Services
☎️ 999
(Only where there is immediate danger to life.)
Need Help?
Water damage gets worse the longer it is left.
If you have a major leak, contact Yes Properties immediately and we’ll arrange appropriate emergency assistance as quickly as possible.
