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🔑 Lost Your Keys?
Losing your keys can be stressful, but don’t panic. Acting quickly can help keep you, your belongings and the property secure.
This guide explains exactly what to do if you’ve lost your keys, locked yourself out or believe they have been stolen.
Step 1 – Stay Calm
Before reporting your keys as lost:
- Check all your pockets and bags.
- Retrace your recent steps.
- Contact any places you have recently visited.
- Ask family members or friends if they have your spare keys.
Many lost keys are recovered within a short time.
Step 2 – Determine the Situation
You’ve Misplaced Your Keys
If you believe the keys have simply been misplaced and there is no immediate security risk, contact us during office hours for advice.
You’re Locked Out
If you are locked outside your property:
- Check whether another authorised occupier has access.
- Contact Yes Properties if you cannot gain entry.
- If outside office hours and the situation is urgent, call our emergency line.
Your Keys Have Been Stolen
If you believe your keys have been stolen, this should be treated as a security issue.
You should:
- Contact the Police if a crime has occurred.
- Contact Yes Properties immediately.
- Avoid entering the property if you believe someone else may have access and you feel unsafe.
Step 3 – Contact Yes Properties
Office Hours
☎️ 0208 191 3717
Out of Hours Emergency
Emergency Line
☎️ 07337 200950
Please provide:
- Your name
- Property address
- Contact telephone number
- Whether the keys are lost, stolen or locked inside
- Whether anyone else has access to the property
Replacement Keys
Where possible, we may be able to arrange access or replacement keys.
Please note:
- Identification may be required before keys can be released.
- For security reasons, keys will only be provided to authorised tenants.
- Charges may apply for replacement keys, locksmith attendance or replacement locks where appropriate.
If Locks Need Changing
If the security of the property has been compromised, we may arrange for the locks to be changed.
This is more likely where:
- Keys have been stolen.
- Keys were lost together with documents identifying the property.
- There is a risk that unauthorised persons could gain access.
Emergency Locksmith
If you cannot contact Yes Properties and there is an urgent need to secure the property outside office hours, you may arrange emergency assistance.
Please note:
- Keep all invoices and receipts.
- Any reimbursement will depend on the circumstances and the terms of your tenancy agreement.
- Routine lockouts are normally the tenant’s responsibility unless otherwise agreed.
Safety Tips
To help avoid future problems:
- Keep a spare key with someone you trust.
- Avoid attaching your address to your keys.
- Consider using a key finder device.
- Report lost or stolen keys as soon as possible.
Frequently Asked Questions
Will I be charged?
Charges may apply for:
- Replacement keys
- Locksmith attendance
- Replacement locks
- Out-of-hours attendance
We’ll always explain any applicable costs before work is carried out where reasonably possible.
Can I collect another key?
Yes, subject to:
- Proof of identity.
- Verification that you are an authorised tenant.
- Any applicable administration charges.
Can I change the locks myself?
No.
Tenants should not replace or change locks without the landlord’s or managing agent’s prior written permission, except where necessary to deal with an immediate emergency. Any changes should be reported to us promptly.
What if I find my keys later?
If replacement keys or locks have already been provided, please contact us before using the original keys.
Need Help?
Whether you’ve lost your keys, locked yourself out or believe your property’s security has been compromised, Yes Properties is here to help.
Office:
☎️ 0208 191 3717
24/7 Emergency Line:
☎️ 07337 200950
