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Privacy Policy

Last Updated: 21 June 2026

1. Introduction

YES PROPERTIES® is committed to protecting and respecting your privacy.

This Privacy Policy explains how YES PROPERTIES® collects, uses, stores, shares and protects your personal information when you visit our website, enquire about our services, instruct us to act on your behalf, or otherwise interact with us.

We process personal data in accordance with:

  • UK General Data Protection Regulation (UK GDPR)

  • Data Protection Act 2018

  • Privacy and Electronic Communications Regulations (PECR)

  • Estate Agents Act 1979

  • Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017 (as amended)

  • Proceeds of Crime Act 2002

  • Consumer Protection from Unfair Trading Regulations 2008

  • Other applicable laws and regulations

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Who We Are

YES PROPERTIES® is the trading name of Yes Online Properties Ltd.

Company Name: Yes Online Properties Ltd

Company Registration Number: 16702742

Registered in: England and Wales

Registered Office:

15 Morden Court Parade
London Road
Morden
Surrey
SM4 5HJ

Telephone: 0208 191 3717

Email: info@yesproperties.co.uk

Website: https://yesproperties.co.uk

YES PROPERTIES® is a registered trademark of Yes Online Properties Ltd.

UK Intellectual Property Office (UKIPO) Registration Number: UK00004260886

For the purposes of UK GDPR and Data Protection legislation, Yes Online Properties Ltd is the Data Controller.

3. Regulatory Information

YES PROPERTIES® is a professionally regulated estate agency business.

We maintain the following registrations and memberships:

Information Commissioner’s Office (ICO)
Registration Number: ZC006427

HM Revenue & Customs (HMRC) Anti-Money Laundering Supervision
Registration Number: XSML00000213598

Propertymark Membership
Membership Number: C0141721

Propertymark Client Money Protection (CMP)
Protected through the Propertymark Client Money Protection Scheme

Property Redress Scheme (PRS)
Membership Number: PRS057764

Deposit Protection Service (DPS)
Membership Number: 4025820

Professional Indemnity Insurance
Policy Reference: PIAJG Estate and Letting Agent 0125

4. What Information We Collect

We may collect and process the following information:

Personal Information

  • Full name

  • Postal address

  • Email address

  • Telephone numbers

  • Date of birth

  • Nationality

Property Information

  • Property addresses

  • Property ownership information

  • Valuation requests

  • Viewing requests

  • Property search requirements

  • Tenancy information

Identity Verification Information

Where required by law, we may collect:

  • Passport details

  • Driving licence details

  • Proof of address documents

  • Source of funds information

  • Source of wealth information

  • Company ownership information

  • Beneficial ownership information

  • Politically Exposed Person (PEP) information

  • Financial sanctions screening information

Financial Information

Where relevant:

  • Bank account details

  • Payment information

  • Affordability information

  • Financial references

Technical Information

  • IP address

  • Browser type and version

  • Device information

  • Website activity

  • Cookie information

  • Referring website information

5. How We Collect Information

We may collect information when you:

  • Visit our website

  • Complete contact forms

  • Request a valuation

  • Register as a buyer, seller, landlord or tenant

  • Contact us by telephone, email or post

  • Attend property viewings

  • Instruct us to provide services

  • Subscribe to marketing communications

  • Upload documents

  • Create an account on our website

6. How We Use Your Information

We may use your information to:

  • Respond to enquiries

  • Arrange property viewings

  • Carry out valuations

  • Market properties

  • Facilitate property sales and lettings

  • Manage tenancies

  • Verify identity

  • Conduct anti-money laundering checks

  • Prevent fraud and financial crime

  • Meet legal and regulatory obligations

  • Improve our website and services

  • Maintain records

  • Send marketing communications where permitted

7. Lawful Basis for Processing

We process personal information under one or more of the following lawful bases:

Contract

Where processing is necessary to perform a contract with you or take steps before entering into a contract.

Legal Obligation

Where processing is necessary to comply with legal obligations.

Legitimate Interests

Where processing is necessary for our legitimate business interests and those interests are not overridden by your rights.

Consent

Where you have provided consent, including certain marketing activities.

8. Anti-Money Laundering Compliance

As a regulated Estate Agency Business, YES PROPERTIES® is legally required to conduct customer due diligence and identity verification checks.

This may include:

  • Identity verification

  • Beneficial ownership checks

  • Source of funds checks

  • Source of wealth checks

  • Politically Exposed Person (PEP) screening

  • Financial sanctions screening

Electronic verification may be carried out using authorised third-party compliance providers.

Failure to provide requested information may prevent us from acting on your behalf.

We may disclose information where required by law to HMRC, the National Crime Agency, law enforcement agencies, courts and other competent authorities.

9. Who We Share Your Information With

We may share personal information with:

  • Solicitors and conveyancers

  • Surveyors and valuers

  • Mortgage brokers and lenders

  • Referencing companies

  • Utility providers

  • Deposit protection providers

  • Anti-money laundering providers

  • IT and cloud hosting providers

  • Payment processors

  • Government agencies

  • Regulatory bodies

  • Law enforcement authorities

Information will only be shared where there is a lawful basis to do so.

10. Property Portals and Marketing Platforms

To market properties and provide our services we may share information with:

  • Rightmove

  • Zoopla

  • OnTheMarket

  • Propertymark

  • Social media advertising platforms

  • Search engine advertising platforms

Property information submitted for marketing purposes may become publicly available through these platforms.

11. Marketing Communications

We may send:

  • Property alerts

  • Market updates

  • Company news

  • Information about services

You may opt out at any time by:

  • Clicking the unsubscribe link

  • Contacting us directly

We do not sell personal information to third parties.

12. Cookies

Our website uses cookies to improve functionality, performance and user experience.

Cookies may include:

Essential Cookies

Required for website functionality.

Functional Cookies

Remember user preferences.

Analytics Cookies

Help us understand website usage.

Marketing Cookies

Used to measure advertising effectiveness.

You may control cookies through your browser settings.

Where required by law, consent will be requested before non-essential cookies are placed on your device.

13. Comments

When visitors leave comments on the website, we collect:

  • Information entered into the comment form

  • IP address

  • Browser user agent information

This information helps detect spam and maintain security.

An anonymised string created from your email address may be sent to the Gravatar service.

Gravatar Privacy Policy:
https://automattic.com/privacy/

14. Media

If you upload images to the website, please avoid uploading images containing embedded location data (EXIF GPS).

Visitors may be able to download and extract location information from publicly accessible images.

15. Embedded Content From Other Websites

Articles and pages on this website may include embedded content such as:

  • Videos

  • Maps

  • Images

  • Social media feeds

  • Articles

Embedded content behaves exactly as if you had visited the originating website directly.

Those websites may collect information, use cookies and monitor interactions.

16. Analytics and Tracking Technologies

We may use:

  • Google Analytics

  • Google Search Console

  • Google Maps

  • Meta Pixel

  • Website security tools

  • Spam protection services

These tools help us improve our services and website performance.

17. Data Security

We implement appropriate technical and organisational measures to protect personal information against:

  • Unauthorised access

  • Loss

  • Theft

  • Misuse

  • Alteration

  • Disclosure

While we take reasonable precautions, no internet transmission can be guaranteed to be completely secure.

18. Data Retention

We retain personal information only for as long as necessary.

Retention periods may vary depending on:

  • Legal obligations

  • Regulatory requirements

  • Business needs

  • Ongoing disputes or claims

Anti-Money Laundering records may be retained for the period required by applicable legislation.

Comments and related metadata may be retained indefinitely.

19. International Transfers

Some service providers may process information outside the United Kingdom.

Where this occurs, appropriate safeguards will be implemented in accordance with UK GDPR requirements.

20. Automated Decision Making

We do not make decisions solely through automated processing that have legal or similarly significant effects.

However, automated systems may be used for:

  • Fraud prevention

  • AML screening

  • Identity verification

  • Website security

  • Spam detection

Human review will be applied where appropriate.

21. Your Rights

You have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of information

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent where applicable

To exercise these rights, please contact us.

22. Contact Us

For any privacy-related enquiries, please contact:

YES PROPERTIES®

15 Morden Court Parade
London Road
Morden
Surrey
SM4 5HJ

Telephone: 0208 191 3717

Email: info@yesproperties.co.uk

Website: https://yesproperties.co.uk

23. Complaints

If you are dissatisfied with how we handle your personal information, you may complain to:

Information Commissioner’s Office (ICO)

Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

Website: https://www.ico.org.uk

You may also refer complaints relating to our estate agency services to the Property Redress Scheme (PRS).

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page and will take effect immediately upon publication.

We recommend checking this page periodically to ensure you remain informed about how we process your information.